Golden Apple Services was established with a focus on the "3 C's":

1. Client-Centered: A client-centered approach to case management ensures that the client is at the center of his or her own care. At Golden Apple, we focus on the needs of the individual, ensuring that his or her preferences, needs, and values guide decision-making. We provide care that is respectful of and responsive to each of our clients.

2. Communicative: The most important component of effective communication is listening. Effective listening is more than simply hearing the words of the speaker. It is understanding the meaning and importance of what he or she is saying and understanding how the speaker feels. At Golden Apple, we ensure that each client feels heard.

3. Collaborative: Modern healthcare is a team sport. The World Health Organization defines interprofessional collaboration as “multiple health workers from different professional backgrounds working together with patients, families, caregivers, and communities to deliver the highest quality of care.” At Golden Apple, we strive to ensure that the client, the care manager, and all providers are on the same page when it comes to coordinating care for our clients. Golden Apple does not believe in operating in a silo. We believe that knowledge is power, and that knowledge should be made available among all providers in a client's service plan, if it will result in better care coordination for the client.

Clients need to know that they can trust their case managers to advocate for them, ensuring that their needs are met, that communication is bidirectional, and that clients feel heard. Effective listening is more important than talking in terms of good communication. At Golden Apple, we listen to our clients and ensure that they are at the center of their own care. We approach case management holistically, believing that successful case management is a concerted effort involving the client, the case manager, and any home and community-based service (HCBS) providers that the client wishes to involve in his or her care. We believe that all involved parties must be on the same page to ensure that the client receives the best care possible.